Terms of Use

DATED: 22MAY 2020

TERMS AND CONDITIONS

This website is owned and operated by Heavenly Stones Enterprise (Company Registration No. 2898675-P). Throughout this website, terms such as “we”, “us” and “our” refer to Heavenly Stones Enterprise.

We are committed to providing you with a fuss-free and enjoyable shopping experience. Please spend some time to read the following Terms and Conditions (“the Terms” hereinafter) before accessing our website or purchase any item from our website.

By accessing our website or purchasing any item from us, you are deemed to acknowledge, understand and agree to be legally bound by the Terms. If you are not agreeable to the Terms, please do not access our website or purchase any item from us.

1.           USE OF OUR WEBSITE

By using our website or purchasing any item from us, you agree NOT to:

  1. Make any fraudulent orders using our website;
  2. Use our website for any unlawful purposes or to solicit others to perform or participate in any unlawful acts; and
  3. Make undue use or tamper with our website by uploading or transmitting any form of virus or other malicious code that will or may affect or interfere with the functionality of our website or any other related websites.

By purchasing any item from our website, you represent that you are over the age of 18 and eligible to enter into a binding contract.  

2.           YOUR PERSONAL INFORMATION

By using our website purchase any item from our website, you represent that all information provided by you is true and corresponds to reality.

The personal information provided by you will be processed in accordance with our Privacy Policy. Our latest version of Privacy Policy can be found on [https://astrobebeauty.com/privacy-policy/].

3.           OUR ITEMS

We reserve the right at any time to remove any item from our website and to remove or modify any material or content from the same without prior notice to you.

Whilst we have made every effort to make sure the items displayed on our website as accurate as possible, the colour and images of items may be different due to different colour calibration of your computer or any other electronic devices, we cannot guarantee the display of your device is accurate and reflect the real colour of the items.

Certain items may be available exclusively on our website. These items may have limited quantities and we reserve the right to limit the quantities for each purchase.

4.           AVAILABILITY OF ITEMS

All items on our website are subject to availability. As such, if there are no more items left in stock, we reserve the right to cancel your order and we will reimburse you all payment received from you.  

5.           PRICE OF OUR ITEMS

We reserve the right to amend the price of our items at any time without any prior notice to you.

The price of our items will be as stipulated or featured on our website. Whilst we have made every effort to ensure the price featured is correct, an error might occur. If we discover an obvious error in the price of any item that you have ordered, we will immediately get in contact with you via email and give you the offer to confirming the order with the corrected price or cancel the order. If we do not hear from you in 24 hours, the order shall be deemed as cancelled and the amount paid by you will be fully reimbursed to you.

The price displayed at our website is not inclusive of the delivery charge and delivery charge may vary depending on the area or delivery address. The delivery charges are as follows:

ZoneAreaType of ServiceCost (RM)
LocalWest MalaysiaExpress10.00
 Sabah & SarawakExpress15.00
InternationalSingaporeExpress50.00
 United StatesExpress118.90

The price displayed at our website is not inclusive of any importation charge, tax and duty by customs in the country where the items are to be delivered. You are responsible for all such taxes and duties.

7.           PAYMENT

The default currency used for transactions is Malaysian Ringgit (MYR).

For delivery outside Malaysia, payments will be automatically converted to MYR. We calculate the average currency rate for all countries (set by financial institution) plus a currency conversion rate. We reserve the right to amend where deemed necessary.

We accept payments by:

  • credit cards from Visa, MasterCard and Union Pay;
  • electronic wallet (“e-Wallet”) operated by Boost eWallet and Grabpay; and
  • Bank Transfer performed by major banks in Malaysia.

Depending on the circumstances, you may subject to additional exchange rate cost charged by your credit card issuer. We will not be liable for any cost associated with the exchange rate or bank fees.

If you fail to make any payment pursuant the payment method selected or your payment is cancelled for any reason whatsoever, we reserve the right to cancel your order or suspend the deliveries of the items until the payment is made in full. 

8.           STORE VOUCHER

The store voucher can be used to purchase any item from our website (unless indicates otherwise). Your credit voucher does not expire.

The store voucher cannot be exchanged for cash in part or full and is only valid for a single transaction.

We are not responsible if your store voucher is lost and we will not provide you a replacement in any circumstances.

Please be noted that the credit voucher is non-transferable, non-refundable and non-extensible.

9.           RIGHT TO REFUSE/ CANCEL OR LIMIT THE QUANTITY PURCHASE       

Whilst we will always make every effort to process all orders made with us, there may be exceptional circumstances that force us to refuse or cancel your order. We reserve the right to do so at any time.

We reserve the right to limit the quantities of the items purchased per order or person.

In the event that we make changes to your order or cancel your order, we will attempt to notify you by sending you an email.

10.        DELIVERY

We will make every effort to send out the items within the estimated timeframe and the estimated delivery timeframe is as follows:

ZoneAreaServiceEstimated Delivery Time Frame
LocalWest MalaysiaStandard5-7 working days
 Sabah & SarawakStandard5-7 working days
InternationalSingaporeStandard5-7 working days

International delivery may subject to local custom inspections which may incur delays. We shall not be responsible for any loss or damage whatsoever due to the delay caused by local custom inspection.

There might be delay in delivery due to unforeseen circumstances beyond our control. We will not be responsible for any loss or damage, whether direct, indirect, consequential or otherwise, due to delays arises out of any event or circumstance beyond our reasonable control.

Your items will be under the responsibility of the courier service provider once we hand your items to them. We shall not be liable for lost parcel in post thereafter. Any compensation claim should be made directly with the said courier service provider and we shall assist you in the compensation claim.

11.        RETURN, REFUND AND EXCHANGE

Our latest version of Return, Refund and Exchange Policy can be found on [https://astrobebeauty.com/returns-refunds-exchange/].     

12.        TRANSMISSION OF RISK AND OWNERSHIP OF THE ITEMS

You will take ownership of the items when at the moment of delivery. Thereafter, the items will then under your responsibility. We are not liable or responsible for any damage caused to the items after the items are delivered.

13.        INTELLECTUAL PROPERTY

All trademarks, services marks and trade names that appear on our website belong to us at all times or to those who grant us the licence for their use. The use of said material is prohibited without express authorisation from us or the licensers.

The entire contents of our website including, but not limited to, text, images, photographs, graphics are created by us and are protected by copyright or other intellectual property laws. The use of such content is strictly prohibited without express permission from us.

14.        THIRD-PARTY LINK

Our website may include third-party links that may direct you to third-party websites that are not operated nor controlled by us. The third-party websites are featured for your convenience and access to them is entirely at your own risk.

15.        LIMITATION FO LIABILITY  

Our liability in relation to any item purchased on our website shall be limited to the purchase price of the item.

Notwithstanding the paragraph above, nothing in this section waives or limits our liability for any death or other form of personal injuries caused by our negligence and any cases in relation to fraud or fraudulent deceit.

Notwithstanding the paragraph above, and to the extent legally allowed, and unless the Terms indicate otherwise, we shall not be liable for any consequential or indirect losses suffered by you, irrespective of the causes. 

16.        INDEMNIFICATION

You agree to defend, indemnify and hold us harmless from and against any claims, damages, losses, cost, debt and expenses (including but not limited to legal fees) arising from or related to your use of our website.

17.        DISCLAIMER

Our website and all contents within our website are presented on an ‘as is’ basis without warranties of any kind, either express or implied, including warranties of merchantability or fitness for a particular purpose.

By using our website, you acknowledge that your use of our website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any device you use in connection with your use of our website, and we shall not be liable for any damages of any kind related to your use of our website.  

18.        GOVERNING/ APPLICABLE LAW

The Terms shall be governed by and constructed in accordance with the law of Malaysia and any dispute arise will be resolved by the Court of Malaysia.

19.        CHANGES OR MODIFICATION OF THE TERMS

Our latest version of Terms and Conditions can be found on [https://astrobebeauty.com/terms-of-use/] at any time.

We reserve the right to update, change or modify any part of these Terms and Conditions without any prior notice to you. Please make sure you check our latest Terms and Conditions periodically. You continued access to our website or purchasing any item following the changes to these Terms and Conditions shall constitute your recognition of any amendments to the Terms and Condition and acceptance to those changes.

20.        CONTACT INFORMATION

If you have any question about the Terms, please write to us at heavenlystonesent@gmail.com.